Delivery time and carrier – Home page

Carrier

Have your package delivered directly to your doorstep with DHL, or choose delivery to a parcel shop.

If you need fast delivery, we also offer express shipping to your home address with DHL Express.

Delivery time

While we strive to deliver within this timeframe, please keep in mind that unforeseen circumstances may sometimes cause delays.

The current delivery time is shown when you select the delivery method at checkout. The delivery time is also shown on the order confirmation.

Please note that none of our carriers offer deliveries on Saturdays, Sundays or public holidays.

Dynamic Delivery Time

Shipping cost

The cost is fixed, regardless of the size or weight of your order.

The cost you see is the final price, with no additional charges or taxes upon delivery.

How does delivery with DHL work?

If you choose home delivery, your package will be delivered directly to your door:

Monday to Friday: 8:00 AM – 6:00 PM

If you are not available when the delivery is attempted, the courier will leave a notice in your mailbox explaining where you can pick up your package, either at the nearest DHL Parcel Shop, a DHL Parcel Locker, or with a neighbor.

Packages that are not collected within 7 business days at the Parcel Shop will be automatically returned to us.

DHL also offers the Preferred Delivery service, which allows you to receive your package whenever and wherever you choose. You can sign up for this service here: www.dhl.com.

Please note: By choosing “Preferred Delivery” responsibility for the delivery is transferred to DHL. The online shop does not have control over the “Preferred Delivery” service.

Climate Compensated Delivery

Some carbon emissions are unavoidable, but they can be compensated. DHL GoGreen supports climate compensation throw worldwide projects that meet the highest standards (Gold Standard). Delivery with GoGreen contributes to improving cookstoves and water filtration in Guatemala, building windmills in India, and many more.

→ Click here to read more

How does express delivery work?

Your parcel will be delivered to your residence by DHL Express.

Before delivery, you will receive an SMS or email from DHL informing you that your package is on its way. After delivery, DHL will also send you an SMS or email confirming that the delivery has occurred.

If you are not at home during the delivery attempt, DHL will leave a message in your mailbox with instructions on how to arrange a redelivery.

If delivery does not occur within 30 days, DHL will return the parcel to us. Once we receive the returned parcel, we will notify you via email and issue a refund. You will receive another email confirming the refund.

Delivery Schedule:

Monday - Thursday
Order before 17:00 → Next business day delivery.
Order after 17:00 → Delivery within 1-2 business days.
Friday - Saturday
Order before Saturday 22:00 → Delivery on Monday.
Sunday
Orders placed on Sunday → Delivery on Tuesday.

Tracking your order

We'll send you an email with a tracking number as soon as your package leaves our warehouse.

Please allow up to 3 working days for tracking information to become available.

All our parcels are shipped from Poland. You won't be able to track your parcel while it's in transit between Poland and the delivery country. The tracking will become active once the package arrives at the sorting facility in your country.