Some customers are currently experiencing longer delivery times than usual due to an IT incident at one of our external logistics partners.
We will keep customers updated and send a confirmation once orders have been shipped. We apologise for the inconvenience and thank you for your patience and understanding.
Below you will find answers to common questions about delivery times and order cancellations.
Why is my order delayed?
Some orders are currently delayed due to an IT incident affecting one of the logistics companies we work with. The incident is affecting deliveries from one of the distribution centres we use and is unfortunately resulting in longer delivery times for some orders.
Other companies across Europe are experiencing similar challenges, as they also rely on the logistics company CEVA, which is working to restore normal operations as quickly as possible.
We will keep you updated and send a confirmation once your order has been shipped.
When will I receive my order?
Your order will be shipped as soon as our external logistics partner is able to process and dispatch it. You will receive a confirmation once your order has been shipped.
Can I cancel my order?
We understand that the delay may mean you no longer wish to receive your order. If you do not wish to wait, you can cancel your order at any time here.
Where can I find more information?
If you have questions regarding your order, please contact Customer Service. Please note that response times may be longer than usual.
As new information becomes available, we will continue to send updates regarding expected delivery times to customers waiting for an order.
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