Carrier
Receive your package directly at your doorstep with La Poste, or choose delivery to a pickup point via Mondial Relay.
If you need fast delivery, we also offer express delivery to your home with DHL Express.
Delivery time
While we strive to deliver within this timeframe, please keep in mind that unforeseen circumstances may sometimes cause delays.
The current delivery time is shown when you select the delivery method at checkout. The delivery time is also shown on the order confirmation.
Please note that none of our carriers offer deliveries on Saturdays, Sundays or public holidays.
Shipping cost
The cost is fixed, regardless of the size or weight of your order.
The cost you see is the final price, with no additional charges or taxes upon delivery.
Home Delivery with La Poste
La Poste will deliver your package directly to the address you selected.
If you are not home when the delivery is attempted, the courier will leave a notice explaining how to pick up your package at the nearest post office. Your package will be available there for 14 business days, after which it will be automatically returned to us.
Carbon-Compensated Delivery
Some carbon emissions are unavoidable, but they can be offset. La Poste is committed to reducing its carbon footprint by focusing on three goals: measuring emissions, reducing CO₂ through delivery optimization, and offsetting remaining emissions by supporting projects in France and around the world.
Pickup Delivery with Mondial Relay
To find a Pickup Point or Locker, please visit the Points Relais and Lockers page on our website.
Why was my package delivered to a different Pickup Point or Locker?
During busy periods, some Pickup Points or Lockers may be full. In this case, your package may be:
Automatically redirected to the nearest available Pickup Point or Locker.
After notification, prompting you to choose an alternative Pickup Point or Locker.
Our teams always strive to ensure you receive your package as quickly as possible.
To avoid scams via SMS or email, we recommend downloading our app and enabling notifications. You’ll receive all official updates about your packages directly in the app.
Can I change the Pickup Point or Locker for delivery?
Once a shipping label has been generated, the Pickup Point or Locker cannot be changed.
If you have been asked to select a new Pickup Point for a relocated package, please visit our package replacement page for step-by-step instructions.
How does express delivery work?
Your parcel will be delivered to your residence by DHL Express.
Before delivery, you will receive an SMS or email from DHL informing you that your package is on its way. After delivery, DHL will also send you an SMS or email confirming that the delivery has occurred.
If you are not at home during the delivery attempt, DHL will leave a message in your mailbox with instructions on how to arrange a redelivery.
If delivery does not occur within 30 days, DHL will return the parcel to us. Once we receive the returned parcel, we will notify you via email and issue a refund. You will receive another email confirming the refund.
Delivery Schedule:
- Monday - Thursday
Order before 17:00 → Next business day delivery.
Order after 17:00 → Delivery within 1-2 business days.
- Friday - Saturday
Order before Saturday 22:00 → Delivery on Monday.
- Sunday
Orders placed on Sunday → Delivery on Tuesday.
Tracking your order
We'll send you an email with a tracking number as soon as your package leaves our warehouse.
Please allow up to 3 working days for tracking information to become available.
All our parcels are shipped from Poland. You won't be able to track your parcel while it's in transit between Poland and the delivery country. The tracking will become active once the package arrives at the sorting facility in your country.
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